ONLINE RETURN AUTHORIZATION SUBMISSION FORM
FOR SPRINT, BOOST, VIRGIN, PAYLO

To Ensure Fast Processing of Your RA, Please Note the Following:

  • Please fill in one line per phone in the table below. Please complete all information on each line.
  • Please copy the ESN or DEC or IMEI directly from the back of the phone, not from the box.
  • Please make sure all original parts are returned along with the phone (ie: starter kits, original charger, USB cables, headphones/earphones, microSD cards, batteries and user manuals)
  • Failure to include any of the included required accessories may result in a refusal of the RMA. Any RMA that is refused and therefore returned to Dealer for missing parts, will incur a shipping fee charged to the Dealer's account.
  • No replacements units will be given. Credits will be processed to Dealer’s account immediately upon receipt of complete unit. However, a $45 chargeback may occur within 4-6 weeks, should the return be rejected by carrier for any reason including abuse. Examples of abuse include (and are not limited to) physical damage such as: cracked screens, worn/missing keypad, missing trackball, missing/stripped screws, missing/dent antennae, corroded/broken connector, water damaged, illegible/missing serial numbers, scratches, and unauthorized alteration or programming. Phones must be in "like-new" condition.
  • Devices that are determined by the Carrier to be EOL (end-of-life) will no longer be accepted for return after 60-days of the date of EOL status.
  • RMA is only valid for 7 business days.
  • Refurbished products do not carry a warranty and therefore cannot be returned under this program.
PLEASE FILL IN THE BELOW INFORMATION:
Date Requested: / /  [MM/DD/YYYY]
Dealer Name:
Contact Name: Dealer Phone #:
Dealer Fax: Dealer Email:
Types of Returns: CS (Customer Satisfaction) / DOA (Defective) / OBF (Out of Box Failure)
BEFORE SUBMITTING THE RA FORM, PLEASE CHECK THE ESN VIA THE MSN LOOK-UP TOOL FOUND UNDER “MANAGE” IN THE BOOST SALES PORTAL (www.boostmobilesales.com) TO ENSURE IT HAS BEEN PROPERLY DEACTIVATED WITHIN 7-DAYS OF ORIGINAL ACTIVATION. IF SO, PLEASE PROCEED TO SUBMIT THE INFORMATION BELOW. IF NOT, PLEASE CALL 888-BOOST-4-U TO PROPERLY DEACTIVATE THE UNIT AND THEN PROCEED TO SUBMIT THE BELOW FORM, AS LONG AS THE DEACTIVATION IS WITHIN 7-DAYS FROM THE ORIGINAL ACTIVATION DATE.
Model#ESN or DEC or IMEI TYPE OF RETURN (See Codes)REASON FOR RETURNDate of (MM/DD/YYYY):
Original Activation               Deactivation
Please allow up to 3 business days for RA approval and to receive an RA# from us. Once you receive the RA #, ship all approved units with all original parts, with the RA# written on the outside of the box to:
HyperLink ~ Attn: Equipment Department ~ 35 South West Street ~ Mount Vernon ~ NY ~ 10550
Unfortunately Hyperlink cannot be responsible for return shipments that are lost or damaged in transit. Please always insure your shipments to us, as we always insure our shipments to you. It's inexpensive and it's a great way to make sure we stay friends!
When we receive the approved units and make final verification that everything is complete, credits will be posted to your account within 5 business days.
THANK YOU FOR YOUR BUSINESS